Achieving Excellence in Customer Service – Providing a Quality Service

وصف الدورة

(أهداف)         

• Establish the importance of setting and reviewing customer service standards
• Develop an understanding of internal and external customer expectations
• Communicate more effectively by utilizing active listening and questioning skills
• Demonstrate how to deal with difficult customers effectively
• Set SMART objectives and goals to increase daily productivity
• Utilize stress management techniques to reduce tension

(مشاركون)         

• Frontline customer service representatives (CSR)
• Team supervisors
• Department managers
• Account managers
• Field service representatives