{"id":22431,"date":"2025-06-16T18:13:29","date_gmt":"2025-06-16T18:13:29","guid":{"rendered":"https:\/\/youth.elbosala.com\/?post_type=lp_course&#038;p=22431"},"modified":"2025-06-16T18:13:29","modified_gmt":"2025-06-16T18:13:29","slug":"beyond-customer-service-building-a-customer-centric-organization","status":"publish","type":"lp_course","link":"https:\/\/youth.elbosala.com\/ar\/\u0627\u0644\u062f\u0648\u0631\u0627\u062a\/beyond-customer-service-building-a-customer-centric-organization\/","title":{"rendered":"Beyond Customer Service Building a Customer Centric Organization"},"content":{"rendered":"<h3 class=\"title\">\u0648\u0635\u0641 \u0627\u0644\u062f\u0648\u0631\u0629<\/h3>\n<p><span class=\"s3\"><strong>(<\/strong><\/span><strong>\u0623\u0647\u062f\u0627\u0641<\/strong><span class=\"s3\"><strong>)<\/strong><\/span><strong>\u00a0<span class=\"Apple-converted-space\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/strong><\/p>\n<ul>\n<li>Establish the importance of setting and reviewing customer service standards<\/li>\n<li>Develop an understanding of internal and external customer expectations<\/li>\n<li>Communicate more effectively by utilizing active listening and questioning skills<\/li>\n<li>Demonstrate how to deal with difficult or demanding customers in a professional manner<\/li>\n<li>Set SMART objectives and goals to become more productive<\/li>\n<li>Utilize stress management techniques to increase job satisfaction<\/li>\n<\/ul>\n<p><span class=\"s3\"><strong>(<\/strong><\/span><strong>\u0645\u0634\u0627\u0631\u0643\u0648\u0646<\/strong><span class=\"s3\"><strong>)<\/strong><\/span><strong>\u00a0<span class=\"Apple-converted-space\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/strong><\/p>\n<ul>\n<li>Frontline customer service representatives (CSR)<\/li>\n<li>Team supervisors<\/li>\n<li>Department managers<\/li>\n<li>Account managers<\/li>\n<li>Field service representatives<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Course Description (Objectives)\u00a0\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Establish the importance of setting and reviewing customer service standards Develop an&#8230;<\/p>","protected":false},"author":4,"featured_media":22432,"comment_status":"open","ping_status":"closed","template":"","course_category":[154],"course_tag":[],"class_list":["post-22431","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-pr-customer-services","course"],"_links":{"self":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course\/22431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/comments?post=22431"}],"version-history":[{"count":2,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course\/22431\/revisions"}],"predecessor-version":[{"id":22434,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course\/22431\/revisions\/22434"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/media\/22432"}],"wp:attachment":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/media?parent=22431"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/course_category?post=22431"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/course_tag?post=22431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}