{"id":22427,"date":"2025-06-16T17:55:17","date_gmt":"2025-06-16T17:55:17","guid":{"rendered":"https:\/\/youth.elbosala.com\/?post_type=lp_course&#038;p=22427"},"modified":"2025-06-16T17:55:17","modified_gmt":"2025-06-16T17:55:17","slug":"achieving-excellence-in-customer-service-providing-a-quality-service","status":"publish","type":"lp_course","link":"https:\/\/youth.elbosala.com\/ar\/\u0627\u0644\u062f\u0648\u0631\u0627\u062a\/achieving-excellence-in-customer-service-providing-a-quality-service\/","title":{"rendered":"Achieving Excellence in Customer Service &#8211; Providing a Quality Service"},"content":{"rendered":"<h3 class=\"title\">\u0648\u0635\u0641 \u0627\u0644\u062f\u0648\u0631\u0629<\/h3>\n<p><span class=\"s3\"><strong>(<\/strong><\/span><strong>\u0623\u0647\u062f\u0627\u0641<\/strong><span class=\"s3\"><strong>)<\/strong><\/span><strong><span class=\"Apple-converted-space\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/strong><\/p>\n<ul>\n<li>Establish the importance of setting and reviewing customer service standards<\/li>\n<li>Develop an understanding of internal and external customer expectations<\/li>\n<li>Communicate more effectively by utilizing active listening and questioning skills<\/li>\n<li>Demonstrate how to deal with difficult customers effectively<\/li>\n<li>Set SMART objectives and goals to increase daily productivity<\/li>\n<li>Utilize stress management techniques to reduce tension<\/li>\n<\/ul>\n<p><span class=\"s3\"><strong>(<\/strong><\/span><strong>\u0645\u0634\u0627\u0631\u0643\u0648\u0646<\/strong><span class=\"s3\"><strong>)<\/strong><\/span><strong><span class=\"Apple-converted-space\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/strong><\/p>\n<ul>\n<li>Frontline customer service representatives (CSR)<\/li>\n<li>Team supervisors<\/li>\n<li>Department managers<\/li>\n<li>Account managers<\/li>\n<li>Field service representatives<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Course Description (Objectives)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Establish the importance of setting and reviewing customer service standards Develop an understanding&#8230;<\/p>","protected":false},"author":2,"featured_media":22428,"comment_status":"open","ping_status":"closed","template":"","course_category":[154],"course_tag":[],"class_list":["post-22427","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-pr-customer-services","course"],"_links":{"self":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course\/22427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/comments?post=22427"}],"version-history":[{"count":2,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course\/22427\/revisions"}],"predecessor-version":[{"id":22430,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/lp_course\/22427\/revisions\/22430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/media\/22428"}],"wp:attachment":[{"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/media?parent=22427"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/course_category?post=22427"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/youth.elbosala.com\/ar\/wp-json\/wp\/v2\/course_tag?post=22427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}