Advanced Customer Service Management

وصف الدورة

(أهداف)            

• The art of building lasting rapport and lasting relationships with colleagues, customers and friends
• How to modify your own behavior to match other’s
• The model for establishing good working relationships
• An ability to influence with integrity
• An ability to use influencing skills and techniques to build ongoing and long term relationships with key customers
• To be able to create and adapt crystal clear models for communication between your organization and it’s customers
• How to build co-operation and commitment
• A greater understanding of your customers’ needs and how to satisfy them
• An ability to tailor services to meet your customers needs
• Long term relationships between your organization and it’s customers
• An ability to be more versatile in every customer facing situation
• The ability to recognize behaviors that may cause conflict in the future, enabling you to defuse awkward, and sometimes critical, confrontations with colleagues and customers alike

(مشاركون)            

• Anyone who provides services, products or information to internal, or external customers including personnel from:
  • training, customer service, sales professionals, technical and support personnel, accountants, field services representatives, finance and credit controllers, reception, front-line staff, marketing, communication specialists, public relations personnel and anyone who will ever need to influence others, either socially or commercially