Essential Skills for Effective Training

(Objectives)

Identify the role and principal activities within the training department
Establish and develop a comprehensive administration system for internal and external training courses
Develop and maintain an efficient information system on training courses
Design and use quality documents: joining instructions, course programmes, course notes and course questionnaires
Write clear and concise letters and memos
Communicate effectively with all contacts and maintain a professional image
Organize work systematically on the basis of priorities

(Participants)

Training administrators, training managers’ secretaries, training assistants and course secretaries who are new to the position, or individuals who are looking to build their confidence and contribution. Any other employees who wish to learn more about this subject

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1. (Course Emphasis)
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2. DAY 1 - The Successful Training Administrator
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3. DAY 2 - Establishing Training Needs Identifying training needs at individual, departmental and organisational levels
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4. DAY 3 - Training Records and Information, Organization and Administration Maintaining records, systems and libraries
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5. DAY 4 - Effective Face-to-face Communication Analyzing assertive, aggressive and passive behavior
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6. DAY 5 - Personal Effectiveness and Time Management Planning, prioritising and organizing - the basic principles
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