Advanced Office Management & Effective Administration Skills – Elbosala

Course Description

(Objectives)

Learn how to prioritise and cope with multiple tasks
Learn how to think as a manager – planning, making decisions and solving problems
Learn how to improve their communication skills to enhance their relationships
Learn to manage your thoughts and feelings and improve self-confidence
Learn how to be assertive and therefore more effective in the workplace
Understand and develop intrapersonal and interpersonal skills

(Participants)

Office Managers
Team leaders
Adminstrators
Supervisors
Secretaries
Support Staff
PA’s

Curriculum

5 Sections
0 Lessons
10 Weeks

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DAY 1 Taking Control of Your Work Life
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DAY 2 Essential Administrative Skills Harnessing the power of the mind – through Mind Mapping Techniques
0
DAY 3 Vital Communication Skills Common communication mistakes Different styles of communication
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DAY 4 Developing as a professional Listening skills – seeking to understand before being understood
0
DAY 5 Self-Empowerment and Self-Management Understanding the main causes of stress
0

English

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